CONTACTING THE COUNCIL
& METRO-NORTH
The CT Metro-North Rail
Commuter Council was created by the legislature to represent the interests of riders
on Metro-North in Connecticut. We do NOT have any jurisdiction over the
Hudson and Harlem lines on Metro-North.
If you have issues with New York trains or stations, click here.
To reach the CT Rail
Commuter Council you may...
PHONE: 1-800-842-8299 (toll free within Connecticut)
FAX: 1-203-655-4752
WRITE: PO Box 4256
Camp Avenue Station
Stamford CT 06907
E-MAIL: CTRailCommuterCouncil@gmail.com
If you're filing a formal
complaint, please include specific and detailed information about the
date, time, train number and location and use the template linked to below. Do NOT e-mail the Commuter Council.
To
file a complaint with Metro-North by e-mail, click here and follow this link.
Or send your complaint in
writing to:
Customer Service
Metro-North
420
Lexington Ave 9th Fl
New York NY
10017
You may also contact
Metro-North directly at (212) 672-1290 weekdays during business hours.
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