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Contacting Metro-North & The Rail Commuter Council



The CT Metro-North Rail Commuter Council was created by the legislature to represent the interests of riders on Metro-North in Connecticut.  We do NOT have any jurisdiction over the Hudson and Harlem lines on Metro-North.  If you have issues with New York trains or stations, click here.

To reach the CT Rail Commuter Council you may...

PHONE: 1-800-842-8299 (toll free within Connecticut)

WRITE:  PO Box 4256
              Camp Avenue Station
              Stamford CT 06907

E-MAIL:   (Please see below before e-mailing us!)

If you're filing a formal complaint, please include specific and detailed information about the date, time, train number and location and use the template linked to below.  Do NOT e-mail the Commuter Council.

To file a complaint with Metro-North by e-mail, click here to go to the Metro-North website.

Or send your complaint in writing to:

Customer Service
420 Lexington Ave  9th Fl
New York NY 10017

You may also contact Metro-North directly at (212) 672-1290 weekdays during business hours.


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