CONTACTING THE COUNCIL & METRO-NORTH
The CT Metro-North Rail Commuter Council was created by the legislature to represent the interests of riders on Metro-North in Connecticut. We do NOT have any jurisdiction over the Hudson and Harlem lines on Metro-North. If you have issues with New York trains or stations, click here.
To reach the CT Rail
Commuter Council you may...
PHONE: 1-800-842-8299 (toll free within Connecticut)
WRITE: PO Box 4256
Camp Avenue Station
Stamford CT 06907
E-MAIL: CTRailCommuterCouncil@gmail.com (Please see below before e-mailing us!)
If you're filing a formal complaint, please include specific and detailed information about the date, time, train number and location and use the template linked to below. Do NOT e-mail the Commuter Council.
Or send your complaint in writing to:
You may also contact Metro-North directly at (212) 672-1290 weekdays during business hours.